1. General
1.1. This Privacy Policy (the “Policy”) describes how VEXND (the “Service”) collects, uses, stores, and protects information related to the use of the Service.
1.2. By using the Service, the User agrees to this Policy.
2. Data We May Process
2.1. We may process limited information necessary to provide, maintain, secure, and support the Service.
2.2. Such information may include:
- account identifiers (such as username, user ID, or account-related identifiers);
- subscription and billing status;
- technical and operational events necessary for service functionality, abuse prevention, and infrastructure protection;
- support-related communication if the User contacts us.
3. Data We Do Not Intentionally Collect as Traffic Content
3.1. We do not intentionally inspect or store browsing history, traffic content, or the specific websites visited through the VPN tunnel as part of normal service operation.
3.2. We do not require passports, government IDs, selfies, or similar identity documents to use the Service unless required by law or a payment/compliance provider.
4. Payments
4.1. Payment transactions are processed by third-party payment providers.
4.2. We do not directly collect or store full bank card details or similar payment credentials.
4.3. Payment providers may process transaction-related data under their own policies and compliance obligations.
5. Purposes of Processing
5.1. We may use information for the following purposes:
- providing and maintaining the Service;
- managing subscriptions and access status;
- customer support and communication;
- service security, abuse prevention, and infrastructure protection;
- service diagnostics, troubleshooting, and improvement.
6. Sharing of Information
6.1. We do not sell user data.
6.2. We may share limited information only where necessary:
- to comply with applicable law or legal process;
- to work with payment providers, hosting providers, anti-abuse, or technical service providers where operationally necessary;
- to protect the Service, our infrastructure, users, or third parties from fraud, abuse, or security threats.
7. Data Retention
7.1. Information is retained only for as long as reasonably necessary for the purposes described in this Policy, including security, support, billing, and abuse prevention.
7.2. Retention periods may vary depending on operational, legal, and compliance requirements.
8. Security
8.1. We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, or disclosure.
8.2. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
9. User Responsibility
9.1. The User is responsible for protecting their account, devices, credentials, and access methods.
9.2. We are not responsible for data loss or disclosure caused by the User’s own actions, compromised devices, weak passwords, malware, or third-party compromise beyond our reasonable control.
10. Changes to this Policy
10.1. We may update this Policy at any time by publishing a revised version on this page.
10.2. Continued use of the Service after such changes constitutes acceptance of the updated Policy.