1. General
1.1. This Refund Policy governs requests for refunds related to VEXND digital services.
1.2. Because VEXND provides intangible digital services, refund eligibility depends on whether access has been delivered or activated and on the rules of the payment provider.
2. When a Refund May Be Considered
2.1. A refund may be considered if access was not provided after payment and the issue was not resolved within a reasonable time after contacting support.
2.2. A refund may also be considered in cases of duplicate payment, billing error, or another confirmed service-side technical failure.
3. When a Refund May Be Declined
3.1. If a subscription has already been issued, renewed, or used, the refund may be fully or partially declined.
3.2. A refund may be declined in cases of Terms violations, abuse of the refund process, chargebacks without contacting support first, or prohibited use of the Service.
3.3. Third-party fees, exchange-rate differences, and currency-conversion effects may be non-refundable.
4. How to Request a Refund
4.1. To request a refund, the User should contact support and provide enough information to identify the payment, such as date, amount, payment method, account, and a description of the issue.
4.2. Each request is reviewed individually after checking payment status, access logs, and the circumstances of Service use.
5. Timing and Method of Refund
5.1. Approved refunds are generally returned through the original payment method unless payment-provider rules require otherwise.
5.2. Actual settlement timing depends on the payment system, bank, issuer, processor, and provider policies.